To process a return shipment, follow the instructions below:
-
Open the respective order, go to the Documents section and create a cancellation invoice. Select the invoice number of the original invoice from the drop-down menu.
- Go to the Shipment sections and change the delivery status to Returned. Select the warehouse to which the returned goods are to be booked and then click on Stock retour.
- If you want to inform your customer that their return shipment has been received, you can specify here that an email is sent to them. You can also attach documents, such as the cancellation invoice. To do this, use the checkboxes on the right to select which documents are to be sent and make sure that the option Send email to customer is activated. Then click on Update status. If you do not want to send an email, simply deactivate the checkbox at the bottom and click on Update status.
Instead of a full return shipment, ERP Starter also allows you to handle a partial return shipment or exchange. Click on the respective links for more information. In addition, you can process several orders at the same time by using the Bulk edit function. The stocks are automatically stored in the selected warehouse.
